Privacy Policy<\/a>. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.<\/p>\n\n\n\n3. Prohibitions<\/h3>\n\n\n\n
3.1 You must not misuse this Website. You will not: commit or encourage a criminal offence, transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person\u2019s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as \u201cspam\u201d; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and disclose your identity to them.<\/p>\n\n\n\n
3.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.<\/p>\n\n\n\n
4. Intellectual Property, Software and Content<\/h3>\n\n\n\n
4.1 The intellectual property rights in all software and content made available to you on or through this Website remains the property of us or our licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by us and our licensors. You may store and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.<\/p>\n\n\n\n
4.2 You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by us or our licensors. All images on this site are the intellectual property of us. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of us.<\/p>\n\n\n\n
5. Internet-based Services<\/h3>\n\n\n\n
5.1 The uptime and accessibility of internet-based services is not guaranteed. We will not accept liability for any failure of any internet-based services as a result of computer system failure, internet failure, software bugs, computer viruses, software or hardware breakdown, incompatibility of our internet-based services with any third party software being used by the Client, or for any other reason outside of our reasonable control.<\/p>\n\n\n\n
5.2 The Client shall be responsible for maintaining the confidentiality of all passwords for access to internet-based services, and we will not accept any liability for lost or stolen passwords, or for any unauthorised access to the Client\u2019s digital data held on any internet-based service.<\/p>\n\n\n\n
6. Orders<\/h3>\n\n\n\n
6.1 The Client may order services and\/or consumables online.<\/p>\n\n\n\n
6.2 All orders for services and\/or consumables shall be binding on the Client whether or not they are confirmed by us.<\/p>\n\n\n\n
6.3 We shall not be responsible for any errors made by the Client.<\/p>\n\n\n\n
6.4 We shall be entitled to assume that any person placing and\/or signing an order on behalf of the Client is authorised to do so.<\/p>\n\n\n\n
6.5 We reserve the right in our absolute discretion to refuse to accept any order.<\/p>\n\n\n\n
6.6 Once an order has been accepted by us, we shall supply the services and\/or product\/s ordered in accordance with these Terms and Conditions.<\/p>\n\n\n\n
6.7 We reserve the right to produce work via the optimum method available to fulfil the order.<\/p>\n\n\n\n
7. Terms of Sale<\/h3>\n\n\n\n
7.1 By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.<\/p>\n\n\n\n
7.2 Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.<\/p>\n\n\n\n
7.3 In order to contract with us you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We retain the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be by us. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.<\/p>\n\n\n\n
8. Our Contract<\/h3>\n\n\n\n
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.<\/p>\n\n\n\n
9. Payment<\/h3>\n\n\n\n
9.1 Payments can be made through this website via Stripe, or PayPal using this website\u2019s checkout process. Online payments take place on PayPal or Stripe servers \u2013 we do not see or store any of your payment data.<\/p>\n\n\n\n
9.2 We accept Paypal, American Express, Mastercard and VISA for payments on the website and American Express, Mastercard and VISA on the site.<\/p>\n\n\n\n
9.3 Our credit card processor is Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.<\/p>\n\n\n\n
10. SSL and HSTS<\/h3>\n\n\n\n
Stripe forces HTTPS for all services, including their public website. They regularly audit the details of their implementation: the certificates they serve, the certificate authorities they use, and the cyphers they support. They use HSTS to ensure browsers interact with Stripe only over HTTPS. Stripe is also on the HSTS preloaded lists for both Chrome and Firefox.<\/p>\n\n\n\n
11. Encryption<\/h3>\n\n\n\n
All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe\u2019s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe\u2019s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure and doesn\u2019t share any credentials with Stripe\u2019s primary services (API, website, etc.).<\/p>\n\n\n\n
12. Pricing and Availability<\/h3>\n\n\n\n
12.1 Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the \u2018Total Cost\u2019.<\/p>\n\n\n\n
12.2 The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies<\/p>\n\n\n\n
12.3 Our quotes are all provided with an expiry date which they are valid until, usually of one month from the date that the quote was issued. After this period if payment has not been received, a new quote will be issued. We do not guarantee fixed prices.<\/p>\n\n\n\n
12.4 Full payment must be received before we begin work on a commission. We will provide the client with a personalised invoice once payment has been received.<\/p>\n\n\n\n
12.5 Our prices and quotes are provided in GBP. We are not responsible for any losses due to fluctuations in the exchange rate.<\/p>\n\n\n\n
12.6 VAT is currently not charged on our drawings and products.<\/p>\n\n\n\n
13. Discount Codes<\/h3>\n\n\n\n
13.1 Promotional discount codes \u2013 We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this Website.<\/p>\n\n\n\n
13.2 The conditions of use relating to any discount code will be specified at the time of issue.<\/p>\n\n\n\n
13.3 These T&Cs relate to all our promotions, competitions and discount codes (unless otherwise stated).<\/p>\n\n\n\n
13.4 Only one promotion code can be used per order.<\/p>\n\n\n\n
13.5 A promotion code can\u2019t be used after an order has been placed.<\/p>\n\n\n\n
14. Delivery of Goods<\/h3>\n\n\n\n
14.1 The Client may have goods delivered by us for an additional delivery charge.<\/p>\n\n\n\n
14.2 Whilst we will make every effort to collect the Client\u2019s materials and deliver orders as quickly as possible, we will not be liable for any losses arising from delays in delivery.<\/p>\n\n\n\n
14.3 Service times which are quoted are target times only. we reserve the right to vary service times and accept no liability for failure to comply with quoted service times resulting in any loss, direct or indirect.<\/p>\n\n\n\n
14.4 Where we have agreed to deliver goods to the Client, goods shall be delivered to the delivery address specified by the Client. If our representative(s) is\/are unable to gain access to the delivery address and\/or if delivery is delayed due to any act or omission of the Client, the Client shall be responsible for any additional delivery costs incurred by us as a result of rearranging delivery and shall pay hire charges as if the delivery had not been so delayed.<\/p>\n\n\n\n
14.5 Immediately upon receipt of any goods, the Client shall inspect and satisfy themself as to its condition. If the Client fails to notify us, within seven days after receipt, of any defect in or problem with the equipment and\/or if the Client starts to use the goods, the Client shall be deemed to have confirmed that the goods are in a satisfactory condition upon delivery or collection.<\/p>\n\n\n\n
14.6 We always ship with full insurance and tracking. Any issues during transit will be fully addressed by us, to ensure that as little stress and hassle as possible is incurred to the client. We cannot accept responsibility for any damage incurred after the portrait has been delivered.<\/p>\n\n\n\n
14.7 If any damage is incurred to a portrait during transit, the client must inform us with photographic evidence immediately upon receipt so that we can begin any necessary insurance claims and arrange necessary repairs with the client.<\/p>\n\n\n\n
14.8 We are happy to ship portraits intended as gifts directly to the recipient.<\/p>\n\n\n\n
14.9 Shipping times may vary depending on where in the world you are based. We will inform clients of lead times on a case-by-case basis.<\/p>\n\n\n\n
15. Cancellation of Commissioned Artwork<\/h3>\n\n\n\n
15.1 If a cancellation of a commission needs to be made once payment has been received, the client must inform us as soon as possible. If work has begun on the drawing by this point, we will not be able to issue a full refund. We will always inform the client via email when we are about to begin work on their commission.<\/p>\n\n\n\n
15.2 For commission orders there is a cancellation fee of \u00a350, which covers transaction fees and administration associated with the commission in question.<\/p>\n\n\n\n
16. Returns and Refunds for Commissioned Drawings<\/h3>\n\n\n\n
16.1 For commissioned works it is important that the Client is happy with the photo they send us, as the drawing will resemble it closely. We will be in touch with the client throughout the commissioning process to ensure there are many opportunities to discuss the drawing.
The Client must approve the drawing before it is posted.<\/p>\n\n\n\n
16.2 If the Client is unhappy with their commission we will work with them on a case-by-case basis to resolve any issues. The Client is responsible for postage fees if they wish to send their commission back to us for alterations.<\/p>\n\n\n\n
16.3 Due to the nature of the commission service we provide, we cannot accept returns. If there are any issues, we will work with the client on a case-by-case basis to resolve these.<\/p>\n\n\n\n
<\/p>\n\n\n\n
17. Returns and Refunds for Our Online Store<\/h3>\n\n\n\n
17.1 This returns policy and procedure is applicable to items purchased in the online store, and not for commissions.<\/p>\n\n\n\n
17.2 Returns Policy:<\/p>\n\n\n\n